Data controller: Sana Lifestyle Ltd., 8 The Green, Ste A, Dover, DE 19901, United States · info@sanalifestyle.com
Privacy version 1.5 · Last updated: August 18, 2026

This Privacy Policy forms part of Sana Lifestyle's Terms of Service, available at sanalifestyle.com/terms.

We keep this simple, because that's how we do everything.

What we collect. Account data — your name, email, and password (stored hashed). Payment data — handled entirely by Stripe, our payment processor; we never see or store your card number. Health and lifestyle data — the daily behaviors you log in the app, your goals, and, if you share them, readings like blood pressure. Coaching data — notes from your coaching sessions, and messages you exchange with your coach. Technical data — basic logs (IP address, device type, timestamps) needed to run and secure the service. We collect nothing else, and we never buy data about you from anyone.

We ask for your explicit consent to process health data when you sign up. You can withdraw it anytime — the app can't work without it, so withdrawing means closing your account, but the choice is always yours.

We never sell your data. We never use it for advertising. Your health data is never shared with employers or insurers.

Text messages (SMS). If you tick the optional box agreeing to texts, we use your mobile number to send you the messages described in our SMS Terms — a daily reminder, sign-in codes, and occasional care-team notifications. We keep a record of your consent: the exact wording you were shown, whether you ticked it, and when. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third party, except our SMS delivery provider and only so your messages can be sent. Reply STOP to any message to opt out — we honor it immediately — or HELP (or email info@sanalifestyle.com) for help. Opt-in records are kept for as long as required to demonstrate your consent.

Who touches your data. Only our small team (your coach sees only what they need to coach you) and these processors under data-processing agreements: Stripe (payments), Google Cloud (secure cloud hosting, encrypted in transit and at rest) and — only if you opt in to texts — Telnyx (text-message delivery). Your treating physician receives your progress data under the authorization you sign at enrolment — it is part of how the programme works, and leaving the programme stops the sharing immediately. That's the full list; we'll update this page before adding anyone.

Your information under California law. We treat Sana as a "provider of health care" under California's Confidentiality of Medical Information Act (CMIA). Civil Code § 56.06(b) treats a business offering software designed to hold medical information so that an individual can manage their own information or a medical condition as a provider of health care for the purposes of that Act. That is a description of the Sana app, so we apply CMIA to everything we hold about you — and we do so whether or not it is strictly required of us.

What that means in practice:

• We keep your medical information confidential and do not disclose it without your written authorization, except where the law specifically permits or requires it.
• The one routine disclosure we make is to your own treating physician, and it happens only under the authorization you sign when you enrol. That authorization says what is disclosed, who receives it, and when it expires.
• You can withdraw it. Sharing your progress with your doctor is part of how the programme works, so withdrawing means leaving the programme — and leaving stops the sharing immediately.
• You are entitled to a copy of every authorization you sign. We show you one on screen the moment you join, and you can ask for another at any time at info@sanalifestyle.com.
• Anyone who receives your medical information from us under that authorization is themselves restricted in what they may then do with it (Civil Code § 56.13).

California Consumer Privacy Act (CCPA/CPRA). Sana does not currently meet the thresholds that make a business subject to the CCPA: we are well below the revenue threshold, we do not buy, sell or share the personal information of 100,000 or more consumers or households, and we derive no revenue from selling or sharing personal information. We extend the core rights to everyone regardless — to know what we hold about you and why, to receive a copy, to correct it, to delete it, and to be treated no differently for asking.

We do not sell or share your personal information, and we do not intend to — not for money, and not for cross-context behavioural advertising. We do not use your information for advertising at all.

Sensitive personal information. Health information is "sensitive personal information" under California law. We use yours only to run your programme and to share your progress with your doctor under your authorization. We do not use it to infer characteristics about you, and we do not disclose it for any purpose other than those described in this policy.

To exercise any of these rights, email info@sanalifestyle.com. We aim to reply within 48 hours and to respond substantively within 45 days.

Retention. We keep your data while your account is active. Close your account and we delete or irreversibly de-identify your personal data within 90 days, except the minimum records we must keep for tax and accounting law.

Your rights. You can: access your data, correct it, delete it, receive a copy in a portable format, object to or restrict processing, and withdraw consent at any time — email info@sanalifestyle.com and we'll respond within 30 days.

Security & children. Data is encrypted in transit and at rest on infrastructure built for healthcare-grade compliance. Sana is for adults — we don't knowingly collect data from anyone under 18.

Sana Lifestyle Ltd. · 8 The Green, Ste A, Dover, DE 19901, United States · info@sanalifestyle.com
Version 0.9.1 · 18 August 2026

These Terms of Service incorporate the following documents, each of which forms part of these Terms:

• sanalifestyle.com/privacy — Privacy Policy
• sanalifestyle.com/cookies — Cookie Policy
• sanalifestyle.com/sms-terms — SMS Program Terms
• sanalifestyle.com/refund — Refund Policy

These terms are for patients joining the free founding pilot through their doctor's practice. They are not the terms for Sana's paid programme.

This is free, and it stays free. You pay nothing to take part in this pilot, and you will never be billed for it — not now, not when the pilot ends, and not if Sana starts charging other people later. We ask for no card and no payment details. There is no subscription, no trial that converts, and no founding-member rate waiting at the end. If you want to continue with a paid Sana programme after the pilot, that will be a new and entirely separate decision that you make, and nothing here commits you to it.

What Sana is, and what it is not. Sana is a lifestyle coaching programme for building healthy daily habits. It combines a daily app with human coaching.

Sana is not medical care. We do not diagnose, treat, or cure any condition, and our coaches are not doctors. Keep seeing your physician, keep taking your prescribed medication, and never change your treatment because of anything in this programme without talking to your doctor first. We cannot and do not promise any particular health result — blood pressure and other outcomes vary from person to person and depend on many things outside the programme.

Anything the app tells you about when to seek help comes from your own doctor, who has set those instructions in writing for you. Sana passes them on; Sana does not decide them.

If you think you are having a medical emergency, call 911.

Your part. You must be 18 or older. Keep your details accurate and your login to yourself. Use the programme for yourself. Please be respectful in group sessions — we may remove someone who makes a session unsafe or unpleasant for others.

Using the app and the materials. The app, the curriculum and the coaching materials belong to Sana Lifestyle Ltd. For as long as you are enrolled in the pilot you may use them for your own personal, non-commercial benefit. Please do not copy, resell or share them outside your household.

Your information. How we handle your information is set out in our Privacy Policy, and your consents are recorded separately when you join — including the authorization allowing us to share your progress with your doctor. You can leave the programme at any time from your settings, and leaving stops that sharing immediately.

We treat ourselves as a provider of health care under California's Confidentiality of Medical Information Act, which means we do not disclose your medical information without your written authorization except where the law permits, and you are entitled to a copy of every authorization you sign. The California section of our Privacy Policy sets this out in full.

Leaving, and how the pilot ends. You can leave whenever you like, for any reason, with no cost and nothing to cancel. The pilot itself runs for a defined period and will end; we will tell you before it does, and we will tell you what happens to your data and what your options are. Ending the pilot does not create a bill.

The honest fine print. This is a pilot. Features may change and occasionally things may break; we will fix them as quickly as we can, and the programme is provided "as is" to the extent the law allows. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited — including for death or personal injury caused by negligence, and including your rights under California law. [⚠ Counsel: we have deliberately not carried over the "liability capped at amounts you paid" clause from the commercial terms, because for this cohort that figure is zero. Please tell us what the right position is.]

Changes and contact. If we change these terms we will tell you before the change takes effect. Questions, or to ask for a copy of anything you agreed to: info@sanalifestyle.com — we aim to reply within 48 hours.

Sana Lifestyle Ltd. · 8 The Green, Ste A, Dover, DE 19901, United States · info@sanalifestyle.com
Version 0.9.1 · 18 August 2026

These Terms of Service incorporate the following documents, each of which forms part of these Terms:

• sanalifestyle.com/privacy — Privacy Policy
• sanalifestyle.com/cookies — Cookie Policy
• sanalifestyle.com/sms-terms — SMS Program Terms
• sanalifestyle.com/refund — Refund Policy

These terms are for patients joining the free founding pilot through their doctor's practice. They are not the terms for Sana's paid programme.

This is free, and it stays free. You pay nothing to take part in this pilot, and you will never be billed for it — not now, not when the pilot ends, and not if Sana starts charging other people later. We ask for no card and no payment details. There is no subscription, no trial that converts, and no founding-member rate waiting at the end. If you want to continue with a paid Sana programme after the pilot, that will be a new and entirely separate decision that you make, and nothing here commits you to it.

What Sana is, and what it is not. Sana is a lifestyle coaching programme for building healthy daily habits. It combines a daily app with human coaching.

Sana is not medical care. We do not diagnose, treat, or cure any condition, and our coaches are not doctors. Keep seeing your physician, keep taking your prescribed medication, and never change your treatment because of anything in this programme without talking to your doctor first. We cannot and do not promise any particular health result — blood pressure and other outcomes vary from person to person and depend on many things outside the programme.

Anything the app tells you about when to seek help comes from your own doctor, who has set those instructions in writing for you. Sana passes them on; Sana does not decide them.

If you think you are having a medical emergency, call 911.

Your part. You must be 18 or older. Keep your details accurate and your login to yourself. Use the programme for yourself. Please be respectful in group sessions — we may remove someone who makes a session unsafe or unpleasant for others.

Using the app and the materials. The app, the curriculum and the coaching materials belong to Sana Lifestyle Ltd. For as long as you are enrolled in the pilot you may use them for your own personal, non-commercial benefit. Please do not copy, resell or share them outside your household.

Your information. How we handle your information is set out in our Privacy Policy, and your consents are recorded separately when you join — including the authorization allowing us to share your progress with your doctor. You can leave the programme at any time from your settings, and leaving stops that sharing immediately.

We treat ourselves as a provider of health care under California's Confidentiality of Medical Information Act, which means we do not disclose your medical information without your written authorization except where the law permits, and you are entitled to a copy of every authorization you sign. The California section of our Privacy Policy sets this out in full.

Leaving, and how the pilot ends. You can leave whenever you like, for any reason, with no cost and nothing to cancel. The pilot itself runs for a defined period and will end; we will tell you before it does, and we will tell you what happens to your data and what your options are. Ending the pilot does not create a bill.

The honest fine print. This is a pilot. Features may change and occasionally things may break; we will fix them as quickly as we can, and the programme is provided "as is" to the extent the law allows. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited — including for death or personal injury caused by negligence, and including your rights under California law. [⚠ Counsel: we have deliberately not carried over the "liability capped at amounts you paid" clause from the commercial terms, because for this cohort that figure is zero. Please tell us what the right position is.]

Changes and contact. If we change these terms we will tell you before the change takes effect. Questions, or to ask for a copy of anything you agreed to: info@sanalifestyle.com — we aim to reply within 48 hours.

Last updated: July 17, 2026

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Strictly necessary cookies only: our payment provider Stripe sets cookies (such as __stripe_mid and __stripe_sid) that are required for secure checkout and fraud prevention. The site may also set a cookie to keep you logged in. That's it.

Because we use no analytics, advertising, or other non-essential cookies, EU law does not require a consent banner — just this disclosure. If we ever add analytics or marketing tools, we'll add a proper consent banner first and update this page.

You can block cookies in your browser settings, but checkout and login may stop working. Questions: info@sanalifestyle.com.

Last updated: July 17, 2026

We want trying Sana to feel risk-free.

Before your program starts: cancel anytime for a full refund of anything you've paid — no questions asked.

After your program starts: cancel anytime to stop all future payments. Your plan stays active until the end of the billing period you've already paid for, and no further charges are made.

If you're a consumer in the EU or UK, you additionally have a statutory 14-day right of withdrawal from the day you subscribe. If your program starts within those 14 days, we'll ask for your express agreement to begin early; if you then withdraw before the 14 days are up, we'll refund the price minus a proportionate amount for the period already delivered, as EU law provides.

If something went wrong on our side — we billed you in error, or the service materially failed — email us and we'll make it right with a refund or credit, your choice.

Refunds go back to your original payment method via Stripe, typically within 5–10 business days. To cancel or request a refund: info@sanalifestyle.com. Nothing in this policy limits your statutory rights under the laws of your country (including the New Zealand Consumer Guarantees Act).